Returns are handled by sending an email to firstname.lastname@example.org within 60 days of placing your order. Please include the sales number and whether you would like store credit or a refund using the original payment method. Once we receive the merchandise back, the credit or refund will be issued.
Note: If you are not lucky enough to be close to our Houston location (where you can try a pen before purchase) our return policy for pens is as follows:
Pens must be returned in their original box fully cleaned and include all original paperwork and accessories. Pens returned otherwise, will charged a 25% restocking charge.
Dromgoole's will pay return shipping costs related to defective, damaged, or product shipped not matching product ordered. If this is the case, we will send you a call tag so that the shipment can be returned to our location. All other shipping costs associated with a return are the responsibility of the buyer.
Unfortunately, Dromgoole's is unable to accept returns on closeouts or products that have been used, including: bottled ink, ink cartridges, notebooks, or stationery.
If you have any questions, please contact us via email or telephone and we will be more than happy to make things right, and thank you for shopping with Dromgoole's!