Returns are handled by sending an email to [email protected] within 60 days of placing your order. Please include the sales number and whether you would like store credit or a refund using the original payment method. Once we receive the merchandise back, the credit or refund will be issued.
Note: If you are not lucky enough to be close to our Houston location (where you can try a pen before purchase) our return policy for pens is as follows:
Pens must be returned in their original box fully cleaned and include all original paperwork and accessories. Pens returned otherwise, will charged a 25% restocking charge.
Dromgoole's will pay return shipping costs related to defective, damaged, or product shipped not matching product ordered. If this is the case, we will send you a call tag so that the shipment can be returned to our location. All other shipping costs associated with a return are the responsibility of the buyer.
Unfortunately, Dromgoole's is unable to accept returns on closeouts or products that have been used, including: bottled ink, ink cartridges, notebooks, or stationery.
Shipping options include in-store pickup, USPS First Class, and USPS Priority Mail. Those shipping methods are free on all orders over $45.
In order to use the in-store pickup option, the checkout window will still require you to enter your address and select "Ship to this address." On the next page, you'll see free in-store pickup among the other shipping methods.
If you have any questions, please contact us via email or telephone and we will be more than happy to come up with a solution that works for you. Thank you for shopping with Dromgoole's!