Shipping options include free in-store pickup, USPS First Class, and USPS Priority Mail. Shipping is free on all orders over $45.
In order to use the in-store pickup option, the checkout window will still require you to enter your address and select "Ship to this address." On the next page, you'll see free in-store pickup among the other shipping methods.
Returns are handled by sending an email to [email protected] within 14 days of delivery of your order. Please include the sales number and whether you would like store credit or a refund using the original payment method. Once we receive the merchandise back, the credit or refund will be issued.
Note: If you are not lucky enough to be close to our Houston location (where you can try a pen before purchase) our return policy for pens is as follows:
Pens must be returned fully cleaned and in their original box with all original paperwork and accessories included. Pens returned in any other condition will be charged a 25% restocking fee.
Dromgoole's will pay return shipping costs related to defective, damaged, or incorrect products. If this is the case, we will send you a return label so that the shipment can be sent to our store. All other shipping costs associated with a return are the responsibility of the customer.
Unfortunately, Dromgoole's is unable to accept returns on closeouts or products that have been used, including bottled ink, ink cartridges, notebooks, or stationery.
If you have any questions, please contact us via email or telephone and we will be more than happy to come up with a solution that works for you. Thank you for shopping with Dromgoole's!